How to be an efficient assistant manager...

The assistant manager has an important role in the company being a close collaborator of the manager. For this reason, the assistant manager education must be comprehensive to cover various knowledge of communication, protocol, marketing, management, accounting, computer science, law.

The particularities that an assistant manager must have are: a metabolism that seems to improve under pressure, an instinct to make order in chaos, the ability to solve tough problems without supervisory, the skill to deal with the most difficult people (including your boss). read more»

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In the difficult moments and time of crisis, we all think every day, how to make our businesses stronger, how to improve and even hold the enterprises.

We often find advices for crisis management, search for tools and new approaches, which will give us the faith that we can continue without sacrificing our plans.

It is difficult, but we have to move on without stopping and benefit from the time and use all possible opportunities for success.

Ascent Group Bulgaria together with Ciela soft & publishing has the unique opportunity to invite you to meet face to face with the world guru in the field of entrepreneurship Larry Farrell in a half day seminar, under the theme The crisis age of enterprise. read more»

About making clients happy...

Everyone agrees clients are very important. Building and keeping best relations with clients is most important for business development. We all intend to give the best to our clients but do we really treat them as they expect? Do we adapt enough according to their needs? How efficiently do we communicate with them?

When product quality or marketing strategies don't succeed to make a difference anymore, the ultimate bastion/ bulwark competitors defend is the quality of relations established with customers: customer care.

Which are the unseen elements of customer care? What is the influence of organizational culture upon customer care? How should we respond to complaints of our clients? What's the best attitude towards difficult clients?How can we gain the trust of our clients?

These are a few questions you will find the answer through this training program.

Target  read more»

Our clients - who are they, how to work with them?

The prosperity of a business is given by the number and quality of customers - we offer them our products and services. The image, good reputation, market positioning and longevity of a company depend on the quality of the relationship we have with our customers.

So, who are our customers and how do we manage the relationship we have with them? How should we adapt our behavior in relation to the diversity of relationships that we develop with our clients?
This training provides an opportunity to develop specific relationship skills with customers by telephone.

Target

This course is addressed to companies from all fields of activities which wish to improve the relations with their customers, especially by telephone.

Objectives read more»

How to captivate our audience ...

Sweaty palms, the perspiration of the forehead, the accelerate heartbeat or the erasure of all the ideas from your mind are some of the inconveniences that might occur in a public presentation. The fear of speaking in public is among the biggest fear of the human being.

The ability to make presentations in public and to efficiently sustain ideas has an important impact on our success in career and the whole society.

With the techniques and methods presented in this course you will better understand better can we make a successful and a persuasive presentation in order to maintain the interest of the audience awake.

Target

The course is addressed to: read more»

Ascent Group organizes in May a new accreditation module on the Identity Compass method.

Identity Compass is a unique personality profiling tool.

Identity Compass gives deeper insight into employee values, motivations and preferred behaviours thus providing consultants and organisations with a more effective basis on which to recruit, professionally and personally develop, and manage their people.

For more information we invite you to visit the Identity Compass website: www.identity-compass.com

The accreditation training will be held by Adela Cristea during 28th - 30rd of May (inclusive) and will take place in Arad. read more»

Efficient system for a profitable running company ...

The word controlling has become a commonly encountered term, having an increasingly important function in company through the important role that it has in helping the top management in taking strategic decisions.

Used with its correct meaning, the controlling is a functional management concept with the role to coordinate the planning, the control and the information to achieve the desired results.

Would you like evaluate the current system of planning and measuring the performance in terms of controlling and costs? Would you like some financial transparency, to avoid surprises and to have indicated on time the dangers that require corrective measures?

This course is specifically designed to answer these questions.

Target  read more»

Identity Compass is a unique profiling tool. Identity Compass gives deeper insight into employee values, motivations and preferred behaviours thus providing consultants and organisations with a more effective basis on which to recruit, professionally and personally develop, and manage their people.

For more information please visit the Identity Compass website: www.identity-compass.com.

The accreditation training will be held by Adela Cristea during 12th - 14th March (inclusive) and will take place in Arad.

Fees per delegate (including course fees, materials and lifetime certification cost) is of: 1500 Euro + VAT.

You will learn: read more»

Ascent Group continues the serie of open trainings organised in Arad with a module on Communication skills, scheduled on the 13 -14 of January 2009.

Please find attached more details about the training content, registering conditions, fees.

We are kindly asking you to confirm your participation at this training till 07th of January 2009 by e-mail or phone to Mrs. Mihaela Rotar - 0257/251881 and Mrs. Dina Taralunga - 021/5693670.

Ascent Group has the pleasure to launch the series of open trainings organised in Bucharest with a module on Operational management, scheduled on the 20th -21st of January 2009.

Please find attached more details about the training content, registering conditions, fees.

We are kindly asking you to confirm your participation at this training till 09th of January 2009 to Mrs. Dina Taralunga, by e-mail or at phone 021/5693670.