Ascent GroupAscent Group
Ascent Group. Business Consulting

Phone relationship with clients, open training, Bucharest

2009-09-15 09:00
2009-09-16 17:00
Europe/Bucharest

Our clients - who are they, how to work with them?

The prosperity of a business is given by the number and quality of customers - we offer them our products and services. The image, good reputation, market positioning and longevity of a company depend on the quality of the relationship we have with our customers.

So, who are our customers and how do we manage the relationship we have with them? How should we adapt our behavior in relation to the diversity of relationships that we develop with our clients?
This training provides an opportunity to develop specific relationship skills with customers by telephone.

Target

This course is addressed to companies from all fields of activities which wish to improve the relations with their customers, especially by telephone.

Objectives

  • Developing efficient networking skills with customers by telephone
  • Understanding the customer needs and expectations
  • Awareness of the need to provide the highest standards of service, thus maximizing the potential sales opportunities
  • Structuring the communication with clients for an efficient relationship, orientated to the customer satisfaction

Modules

  • The life cycle of the customer relationships
  • Quality services offered to customers (what the customers want, magical moments)
  • Building relationships with customers
  • Methodologies for working with clients
  • Elements of good practice
  • Selling skills at high standards (communication, sales knowledge and skills)
  • Sales context (identifying the needs, presenting solutions, concluding the sale)
  • From an unsatisfied customer to the customer retention
  • Customer satisfaction survey

Working methodology

The training is based on the “Learning by doing” and is highly interactive, involving the participants in the ongoing games, activities, case studies. Also, during the training it will be used professional tests, which will provide participants with regard to their own personal style and the possibilities of improving it.

Following the training, each participant will receive a certificate which will certify the Ascent Group courses, the training materials and a CD with pictures and records took during the course

The training will be held in the Romanian language

Price - 380 Euro/participant

  • The price includes the both days of training participantion and the training materials
  • The price includes 2 lunch meals and 4 coffee breaks
  • The price does not include VAT
  • The companies that register more than one participant will receive a discount rate of 5% for the second participant and a discount rate of 10% for the third aplicat registered

Please find attached the trainers profile and other important details.

For further information and registrations please feel free to contact us via phone 021/ 312 12 61 or email.

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invitatie_open_training_relatia_cu_clientul_prin_telefon_EN.pdf114.74 KB
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