Communication skills
The art of saying what, when and how we should say ...
Each of us communicates before being aware of this. But after we get aware that we communicate, do we communicate consciously? Or efficiently? How many times we fail getting the results we desire and seek, because we express our needs in a wrong way? How many times we get even the opposite? How many times the others misunderstand us and there raise conflicts and dissatisfactions which are time and energy consuming?
Some people communicate more efficiently, other less. But we can learn some techniques that we can apply in order to transmit the message we want and to succeed in our communication process.
Target:
Program designed for organizations and all those interested in improving their communication abilities.
Objectives:
- Learning about the components of the communication process
- Identifying personal style of communication
- Understanding interpersonal communication mechanisms
- Assimilating special communication techniques
- Communicating more effectively
Main topics:
- What communication means
- Communication pattern
- Components of the communication process
- Non verbal communication
- Communication comfort zone
- Communication barriers
- Communication types
- Identification of the personal communication style
- Assertiveness
- Listening levels
- Empathically listening
- Types of questions