Conflict Management
The road from divergence to convergence...
Conflicts mistreated or neglected can provoke enormous damage to organizations. Unfortunately conflicts arouse each step. Each minute of our existence, at the office, at client meetings, at home or with our friends we must confront opinions that differ from ours.
How to deal with conflict situations? How to avoid conflicts without giving up what we want? How to find communication channels?
You will find answers to these and more other questions during this program.
Target:
The program is designed for organizations and all those wishing to improve their abilities to deal with conflicts.
Objectives:
- Understanding conflict generating mechanisms
- Telling types of conflicts
- Identifying and resolving incipient conflicts
- Evaluating personal conflict style
- Learning conflict management techniques and methods
Main topics:
- What conflict means
- Types of conflict
- Conflict stages
- Individual conflict resolving styles
- Ways of dealing with conflicts
- Conflict solving stages