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service design

What do Service Design and Design Thinking mean?

In case you have heard of Service Design and Design Thinking but do not know exactly what they are, this article is for you.

Have you ever entered a store, hotel or restaurant and felt that something was not entirely how it is supposed to be? That what you are looking for is not in the right place, that it takes too long for you to be served, or that many of the employees’ actions or operations are useless? Have you ever accessed a certain website and felt it was very complicated to find what you were looking for, doing unnecessary mouse movements and countless clicks until you found the button you needed

Have you ever felt that the people inside your organization who provide you with internal services (legal, HR, purchasing, ICT, etc.) do not always respond promptly and efficiently enough to your needs? Or that your whole experience in the organization is far from desired? read more»

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