This version of the website is currently under construction.

Conflict management

How can we move from divergence to convergence

Unmanaged conflicts can cause enormous damage to an organization. Unfortunately, conflicts are at every step and every minute of our existence, whether we are in our organization, in meetings with customers, family or friends, we have to deal with the divergent views of others.

How can we manage these situations? How can we avoid conflicts without giving up what we want? How to find ways of dialog? These questions and more will answer this course.

Who is it for?

The course is addressed to organizations and to all those who want to improve their conflict management skills.

Course objectives

  • Understanding conflict-generating mechanisms
  • Distinction between types of conflicts
  • Identifying and resolving incipient conflicts
  • Personal style assessment in conflicts
  • Acquisition of conflict management techniques and methods

The course modules

  • What is conflict?
  • Conflict as a factor for development
  • Types of conflicts in organizations
  • The stages of conflicts
  • Personal styles in conflict resolution – Thomas Killmann test
  • How to deal with conflicts
  • Effective communication in conflicting contexts. The importance of listening
  • Steps and steps in conflict resolution
  • Conflict management
  • Managing conflict-affected persons
  • Negotiation of positions in conflict situations

Adela Cristea

Managing Partner & Founder Ascent Group

Adela Cristea is the managing partner of the Ascent Group and also the founder of the group of companies. Adela's experience has been accumulated in more than twenty years, especially in management and human resources, in multinational companies such as Unilever or International Resources, as well as in the position of consultant, in Archimedes Consulting Group and Ascent Group or as University Lecturer.

All over these years, Adela has been involved in numerous start-up business projects, enterprise restructuring processes, labour conflict mediation and training projects, for multinational and local companies in various fields of activity, both in Romania and abroad. Since 2017 Adela is also the co-founder of Design Thinkers Academy Eastern Europe, contributing to the development of the company in more than 20 countries in Eastern Europe, the Balkans and Central Asia.

Liliana Savin

Managing Partner - North-East Region

Liliana's professional experience includes over 18 years of experience in human resources, training & management in companies with up to 1500 employees, such as: FiberxNylon, Yarcea – Radici Group, Rompetrol Petromidia, Pamac, Penny Market - Rewe Group, Vard Tulcea, Vard Braila – Fincancieri. Throughout her career, in addition to the years of experience as a Human Resources Manager, Liliana was also a legal Advisor in Trade and Labor Law, Commercial Manager and Deputy Director General.

Liliana has combined management experience in large companies with consultancy and trainer experience in projects of human resources and management, people development, soft & technical skills, communication & project management. Since 2019 Liliana has joined the Ascent Group team as managing partner for the North-East of Romania, contributing to the development of the group of companies at national level.