Problem Solving
How to achieve the right solution in any context?
The world around us poses constant challenges. Each day, in our activity, we encounter issues – some small, others more ample.
Our ability to find solutions to problems, to have a constructive approach, to have the correct stance in each of the phases of the problem-solving process, fixing the problem, as well as “selling” the solutions to the stakeholders involved, in order to ensure support for the implementation of said solutions – these are all key elements to building a successful future.
Who is it for?
This training is for organisations and individuals that are involved in decision-making processes, as well as for those who work within a solution-generating dynamic.
Course objectives
- Developing an ability to correctly diagnose an issue
- Consolidating the ability to have a structured approach in problem-solving
- Assuming the steps of solving a problem
- Identifying the cause-and-effect dynamic with specific techniques
- Identifying optimal solutions, in direct correlation to the complexity of the problem at hand
- Avoiding barriers and traps that can detour the focus from the process of solving a problem
Main topics
- Instruments and techniques for identifying the problems
- Causes of problems
- Enunciating the problem matter
- Personal problem-solving style. Identifying strong suits and opportunities for improvement
- Correctly diagnose issues. Identifying the relevant stakeholders.
- Methods and techniques used in problem-solving: 5 Why, Ishikava Diagram, Affinity Diagrams.
- Steps and stages in problem-solving
- PDCA & Problem Solving
- Creative methods for problem-solving: Design Thinking
- Decision making in problem solving
- Solving problems within the team
Adela Cristea
Managing Partner & Founder Ascent GroupAdela Cristea is the managing partner of Ascent Group and founder of the consortium. Adela's academic background is in Economy and Law, at the "West University" Timișoara and "Vasile Goldiș" University, Arad. Throughout the years she's become specialised in numerous areas, studying at universities abroad (Gent University - Belgium; Göttingen University - Germany; National Democratic Institute - USA), as well as become trained in the Systems Thinking course at Oxford University.
Adela's wide experience of 20+ years, particularly that pertaining to the area of management and human resources, has been accumulated with multi-national companies such as Unilever or International Resources, as well as with consulting groups, such as Archimedes Consulting Group and Ascent Group.
All along, Adela has been engaged in multiple business start-up projects, company restructurings, labor conflicts and training, for multi-national companies, as well as for local businesses in a wide array of fields, both in Romania and abroad. Adela's multi-disciplinary experience is rounded off with a 15-year stretch teaching at the university.
Since 2017, Adela has become the co-founder of Design Thinkers Academy Eastern Europe, contributing to the development of the company to reach over 20 countries in Eastern Europe, the Balkans and Central Asia.
Liliana Savin
Managing Partner - North-East RegionLiliana's professional experience includes over 18 years of experience in human resources, training & management in companies with up to 1500 employees, such as: FiberxNylon, Yarcea – Radici Group, Rompetrol Petromidia, Pamac, Penny Market - Rewe Group, Vard Tulcea, Vard Braila – Fincancieri. Throughout her career, in addition to the years of experience as a Human Resources Manager, Liliana was also a legal Advisor in Trade and Labor Law, Commercial Manager and Deputy Director General.
Liliana has combined management experience in large companies with consultancy and trainer experience in projects of human resources and management, people development, soft & technical skills, communication & project management. Since 2019 Liliana has joined the Ascent Group team as managing partner for the North-East of Romania, contributing to the development of the group of companies at national level.
