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Operational management

Operations, a competitive weapon

We increasingly see that we have significant foreign competitors, that product and service life cycles are shorter, that we have better educated consumers and more aware of quality, that new technologies used in the market are forcing us to improve the productivity and quality of products and services.

With the globalization of markets, companies recognize that the operations management function can be used as a competitive weapon to strengthen market position. How to determine what to enter the operational system (i.e. equipment, instruments, people, materials, energy, information) and how these insets can best be used to meet market needs, these are some of the questions this course will answer.

Who is it for?

The course is primarily targeted at managers and persons in coordination positions, involved in analytical activity and operational decision-making.

Course objectives

  • Identify trends and challenges of operational management
  • Awareness of operations in terms of input, processes, outputs, flows
  • information, suppliers, and customers
  • Understanding the importance of inter- and intra-departmental networking in processes
  • Awareness of management policies in achieving results
  • Ownership of the four major decision-making processes
  • Identification of the strategic importance of the logistics chain architecture in the conduct of operations

The course modules

  • Operational management in organizations

(Process operation and interpenetration, decision-making, operations strategy and project management)

  • Process management – process strategy and analysis

(Performance and quality of processes – six Sigma tool, the Lean manufacturing concept)

  • Process chain management in the organization

(Strategic analysis, forecasting, planning, implementation, Control)

  • Use of concepts of Lean Coaching, Service design and design Thinking

Adela Cristea

Managing Partner & Founder Ascent Group

Adela Cristea is the managing partner of the Ascent Group and also the founder of the group of companies. Adela's experience has been accumulated in more than twenty years, especially in management and human resources, in multinational companies such as Unilever or International Resources, as well as in the position of consultant, in Archimedes Consulting Group and Ascent Group or as University Lecturer.

All over these years, Adela has been involved in numerous start-up business projects, enterprise restructuring processes, labour conflict mediation and training projects, for multinational and local companies in various fields of activity, both in Romania and abroad. Since 2017 Adela is also the co-founder of Design Thinkers Academy Eastern Europe, contributing to the development of the company in more than 20 countries in Eastern Europe, the Balkans and Central Asia.

Liliana Savin

Managing Partner - North-East Region

Liliana's professional experience includes over 18 years of experience in human resources, training & management in companies with up to 1500 employees, such as: FiberxNylon, Yarcea – Radici Group, Rompetrol Petromidia, Pamac, Penny Market - Rewe Group, Vard Tulcea, Vard Braila – Fincancieri. Throughout her career, in addition to the years of experience as a Human Resources Manager, Liliana was also a legal Advisor in Trade and Labor Law, Commercial Manager and Deputy Director General.

Liliana has combined management experience in large companies with consultancy and trainer experience in projects of human resources and management, people development, soft & technical skills, communication & project management. Since 2019 Liliana has joined the Ascent Group team as managing partner for the North-East of Romania, contributing to the development of the group of companies at national level.